WORST BANK TO WORK WITH !

I have been banking with FNB and it has been the worst experience ever ! My funds got reserved last year and I haven't received an update as yet. Its been over 4 months.Staff is clueless and lost always. I have been to the bank over 10 times !!! yet I haven't received an update on why my funds have been received. Everytime you call customer service you get a new story. It is very frustrating.