1 reviews | Active since Sept 2016
Worst bank - regret joining FNB!
Whatever you advertise is totally false. It is not easy to join FNB. I've been trying to get my new accounts sorted since late October. From day 1 it all went wrong. I did my own debit order switching as I don't trust your *********** staff. Right now, I'm waiting for my credit card to book airline tickets. Shaun, from the credit card call centre was supposed to give me feedback yesterday. I called for him today, he's in a meeting - all managers are in a meeting. Agent Mathapelo doesn't know Shaun's manager's full name - she just said Jay. I expect Shaun or his manager to call me by 10am today. If I don't get my credit card tomorrow, please cancel all my accounts and don't you dare charge me a damn thing! Luckily I didn't cancel ABSA. Better the devil you know. Total and utter disgrace!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)