Worst Bank on Earth

The problems I have with this so called financial institution never ends.

I have been **** to and mislead countless times by consultants who think they are better than everyone else just because they work in a bank, the call centre agents are non the better.

I opened an account at the chatsworth branch and eventually needed a new card as mine was damaged. I visited the branch in September to get a new one and was informed that it costs R90 !!! Which is ridiculous. I did not apply for a new one at that point. I went back a few days later to complain about the cost and was informed by Marilyn that it would be free if I apl**** via the fnb banking app and she then referred me to Raeesah who assisted me. When I questioned Raeesah about the cost she informed me that its not free, it was then that I realised that Marilyn had **** to me. After making a scene about it I eventually did get the new card for free, or so I thought; within the same month FNB placed a charge for a new card on my account which I knew nothing about. I had attended my branch for a different query when I realised this. That charge was removed as well, but it wouldn't have been if I didn't catch onto it.

The managers at the branch have been quite pleasant and professional in communicating and meeting with me to hear my complaints and are very apologetic, but how many times must I go through problems with FNB before something concrete comes out of it.

These are not the only problems I'm having with FNB ; I have a contract with a phone and sim from FNB and have been applying for jobs listing my number on my CV , since August this year. I have hardly received call backs, but when I do its a call to my wife's number whom I have listed as a secondary contact on my cv . I have recently discovered that most times I am not reachable on my number even though my phone is on at all times.

The people at the call centre are not very helpful. They twist my words around, simply drop the call on me , and are now trying to pass the buck by saying the problem could be with Cell c.

I don't have a job today and I blame FNB.

I have had accounts with other banks before but this bank is by far the worst - they think they are above their clients when its the other way around.

I see a lot of other people posting on here too about the issues they are having so I would really like to know who voted FNB as the best bank ?????? Was it the rich people who pumping millions of Rand's into the bank every year ?? Are they the only ones that need to be kept happy ?