1 reviews | Active since Jun 2011
WORST BANK OF SOUTH AFRICA.
Please tell the world not to waste their time with FNB. 3 months of in and out of branches to update my cell phone number to receive sms notifications and still not done. Branch says use atm. Atm says go inside branch. Telephone banking says go to branch Branch says use atm. So which is it? Now I do a deposit into the account because their fees have pushed it to overdraft, so I can close the account and guess what. I now have to waste another hour of my life sitting in an FNB branch in 24 hours time so I can close my account. Their system has not updated as yet. Absolutely pathetic service, and systems in use at FNB. I will never in my life use FNB or any institution affiliated to them based on this.
Good day Donovan,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Donovan,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
