WORST BANK IN THE COUNTRY!!! (Suspect ***** and embezzlement)

If it was possible to give negative stars I would! I’ve never been more frustrated in my life. Earlier on in the year I bought electricity using their ever promoted banking app just to not receive a token number, for 3+ weeks I was sent back and forth by them to my electricity provider (who said they didn’t receive the money from the bank) and to this day nobody can tell me where the funds that were taken so quickly from my account are, my electricity provider ended up sending me electricity PERSONALLY herself (more than I had even bought on the app) but promised they never received any of the funds that were taken from my account so I suspect there was some embezzlement that occurred because again, this money has never been accounted for by the bank and is somehow up in the air.

AND NOW, the bank overdrew my account because of a gym debit order but upon going the gym said they haven’t received any funds from the bank. AGAIN money up in the air with zero explanation! I don’t know if it’s because I’m a student that they feel I am an easy target or will not complain but FNB has taken so much of my money throughout my time with them and it’s left me on the verge of tears. WORST BANK IN THE COUNTRY!!!!!