SA
Sian A

1 reviews | Active since Aug 2017

04 Sept 2024, 11:02

WORST BANK IN SOUTH AFRICA!!! RUINING MY LIVELIHOOD WITH NO SERVICE - LIST THEI CUSTOMERS SO MANY TIMES FOR THE SAME ACCOUNT! - SHOCKING

Please would someone assist me. I have been struggling with FNB for years now. I took a Temp loan with Fnb and went through some financial difficulties during the covid period where I defaulted on payments. Once my financial situiation changed, I made arrangements to pay this account off and was doing so every month. Last year May when trying to apply for a new home to rent, a credit check was done and I was declined. When looking at the reasons I saw that I was listed for the 1 exact account I was paying 4 TIMES. The amount still owed was R2900 and then because I was listed 4 times for the same account - my affordability was shocking. It said I need to pay FNB over R10 000 per month.

I queried this with the attorneys and have all the email correspondence showing that this in fact incorrect and a letter confirming I was makinig payments monthly. The listings on my name was not updated and this then showed as missed payments for the last few years. I AM FUMING!!! I have not been able to take out any credit since and this is affecting me BADLY! The acccount has been settled months ago yet I am still listed as outstanding for more than one account and STILL SHOWING AS MISSED PAYMENT EVERY MONTH. I HAVE BEEN UNABLE TO DO ANYTHING, APPLY FOR RENTAL CONTRACT, I CANNOT OPEN ANY ACCOUNTS WHEN I HAVE NO MORE DEBT. I EXPECT THIS TO BE FIXED AND I WILL BE GETTING LAWYERS, OMBUDSMAN WHATEVER I NEED TO DO TO MAKE SURE FNB IS HELP RESPONSIBLE FOR THEIR POOR SERVICE! FIX THIS RIGHT NOW PLEASE!

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Replies (2)
SA
Sian A's update04 Sept 2024, 11:30
Reviewer Update
RESPONSE FROM FNB BELOW : NOT GOOD ENOUGH! I NEED THIS FIXED TODAY!

FNB (First National Bank)’s reply
04 Sep 2024 at 11:22
Good Day Ms. Sian Allman

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

The reference number: ***NF.

For further request, you can email us on the below email address:

Email address: ***

Regards,

Hello Peter Complaints Team
SA
Sian A's update04 Sept 2024, 15:29
Reviewer Update
I received a call from FNB today where they said they would send me an email that I can respond to with all the information as well as my credit report which I have available. It has been over 5 hours and I have yet to receive this email.

FNB Response:
FNB (First National Bank)’s reply
04 Sep 2024 at 15:26
Good Day Ms. Sian A

Thank you for your response .

We have escalated your concerns and feedback will be provided.

Regards,

Hello Peter Complaints Team