1 reviews | Active since Aug 2017
WORST BANK IN SOUTH AFRICA!!! RUINING MY LIVELIHOOD WITH NO SERVICE - LIST THEI CUSTOMERS SO MANY TIMES FOR THE SAME ACCOUNT! - SHOCKING
Please would someone assist me. I have been struggling with FNB for years now. I took a Temp loan with Fnb and went through some financial difficulties during the covid period where I defaulted on payments. Once my financial situiation changed, I made arrangements to pay this account off and was doing so every month. Last year May when trying to apply for a new home to rent, a credit check was done and I was declined. When looking at the reasons I saw that I was listed for the 1 exact account I was paying 4 TIMES. The amount still owed was R2900 and then because I was listed 4 times for the same account - my affordability was shocking. It said I need to pay FNB over R10 000 per month.
I queried this with the attorneys and have all the email correspondence showing that this in fact incorrect and a letter confirming I was makinig payments monthly. The listings on my name was not updated and this then showed as missed payments for the last few years. I AM FUMING!!! I have not been able to take out any credit since and this is affecting me BADLY! The acccount has been settled months ago yet I am still listed as outstanding for more than one account and STILL SHOWING AS MISSED PAYMENT EVERY MONTH. I HAVE BEEN UNABLE TO DO ANYTHING, APPLY FOR RENTAL CONTRACT, I CANNOT OPEN ANY ACCOUNTS WHEN I HAVE NO MORE DEBT. I EXPECT THIS TO BE FIXED AND I WILL BE GETTING LAWYERS, OMBUDSMAN WHATEVER I NEED TO DO TO MAKE SURE FNB IS HELP RESPONSIBLE FOR THEIR POOR SERVICE! FIX THIS RIGHT NOW PLEASE!
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
FNB Response:
Thank you for your response .
We have escalated your concerns and feedback will be provided.
Regards,
Hello Peter Complaints Team
FNB Response:
Thank you for your response .
We have escalated your concerns and feedback will be provided.
Regards,
Hello Peter Complaints Team
