Hellopeter
Share Your Experience
AC
Ashley C

1 reviews | Active since Jul 2011

06 Apr 2022, 13:27

Worst Bank in South Africa!

What a joke - best SME bank? How much did FNB bribe the judges for that award? FNB IS THE WORST bank in South Africa! Let me give you some constructive advice.

When businesses ask you for help, then give proper advice. We've tried on our own for more than 2 years now as FNB REFUSED to give us help when we needed it most. We just continued on when you could have done much better for us.

I know FNB has zero interest in their clients, hence why you adopted the "take a number and sit down and shut up" approach to banking. When I go to my local branch, I would actually like to get to know the people who work there, instead we're treated like just another idiot who hasn't been a client for decades!

Bring back the branch contact numbers, so we can actually contact them direct when we need help and advice. I have been sitting on the phone (wasting my airtime!) for 23mins already just trying to get an email address for my local FNB branch! This is pathetic!

You need to hire more consultants to answer your damn phones, I never make phone calls to anyone, but when I do I expect service. I have managed to write this entire message whilst listening to the EXTREMELY ANNOYING music on your holding line...I'm still waiting, now 24mins..now 25mins...FNB makes me sick. I've now cancelled the phone call.

0
Replies (2)
AC
Ashley C's update06 Apr 2022, 15:39
Reviewer Update
Thank you for your response, I really appreciate it. I honestly wasn't expecting to get one back. I was actually trying to get the contact email address for the business manager at the Howick, KZN branch, but unfortunately after waiting for 25mins on the phone my patience ran out.
AC
Ashley C's update07 Apr 2022, 12:39
Reviewer Update
Since writing this complaint I have received multiple phone calls from our local FNB Branch manager and the FNB area manager for KZN. I appreciate that someone is finally calling me, rather than me having to sit for ages on the phone for no results. I hope that all the issues raised shall be sorted out for both ourselves and other future clients that may have also been experiencing similar problems. Hopefully we shall be able to sit down around a table soon with the requested Business managers involved and try to arrange things properly with FNB rather than going around in circles getting nowhere.