Worst bank in SA with the worst customer service

If I could give FNB -1 I would but I'm limited to one star.

The experience I've had with FNB #FNB #FirstNationalBank in the last 4 days (Just trying to settle an amount and close my account) has been disgusting. From over 40 minutes holding on the line to speak to a consultant (being bounced from one person to the next), to the most unhelpful and confusing responses. It's so easy to switch from whichever bank to FNB, but everything else seems to be such a painful experience. I'm disappointed and after 15 years with the bank...

I feel like just another number on their list of customers, being taken advantage of and not respected.