Worst bank in SA ---NO in the World

I had to select a rating, to get to this screen, however as I feel today, if there was a negative rating that is the only rating that I can give this bank.

I am being requested to FICA. I had to go into the branch on Saturday, which I did, to collect a card. Whilst I was there I said I am receiving SMS's to FICA. Person said okay did something on the computer and that was it. Now again I am receiving a SMS to FICA. Guess what...……. As with everything at FNB, you have to do it at least 3 times, before you are the lucky person to get anything done and you have to go through to the complaints department again to get it resolved. So now I am apparently not been FICA'd. I am now told to scan documents thorugh etc etc. WHY I WAS AT THE BRANCH AND THEY SORTED IT OUT. WHY?????? Now I have to get into my Car, drive to have the documents scanned and then mail it to FNB. Are they going to loose it again. Besides that as per the FNB App you have to have your location services switched on when you transact on it. Why don't they just use the address that the location services gives through. I try not to interact with the bank, as I just get upset with regards to the incompetence and the run arounds that I get everytime.