1 reviews | Active since Sept 2024
Worst bank in SA - Impossible to close your account
Guaranteed the worst bank in South Africa.
We have been trying to close our account for a week now. Every single step and hurdle met with another made up and incomprehensible excuse as to why it can't be closed, AND this from in the inside of a physical branch.
Firstly you need to nominate another FNB account, we did. Then there was a refund pending to us for R198. Then we owed R98. Then we can't close the credit card at the branch.
Best part - They have charged us a total of R612 in fees since we have tried to close the account. We stopped and cleared our debit orders and moved them to our new bank and then we got charged penalties because the organization *****ulently tried to debit us twice with a new reference number.
If you get into bed with FNB, they will make it physically impossible to leave. DO NOT JOIN FNB.
Since posting this review, there have been a few progressions. Yesterday - We called the FNB Premier call centre, when you type your ID number for verification, the call drops. This happened 4 times before we called another number. The call centre agent was very helpful but still could not close the account due to some transaction that was apparently on the system.
Today - The Centurion branch called us and they were very apologetic regarding the issues we experienced and they assisted us in closing the account and the Credit Card. The team at FNB were helpful and closed the account.
Since posting this review, there have been a few progressions. Yesterday - We called the FNB Premier call centre, when you type your ID number for verification, the call drops. This happened 4 times before we called another number. The call centre agent was very helpful but still could not close the account due to some transaction that was apparently on the system.
Today - The Centurion branch called us and they were very apologetic regarding the issues we experienced and they assisted us in closing the account and the Credit Card. The team at FNB were helpful and closed the account.