WORST BANK IN SA

FNB IS THE WORST POSSIBLE BANK, THEIR ***** DEPARTMENT IS A JOKE. OVER R5000 WAS **********LY TAKEN OUT OF MY ACCOUNT BY FNB THEMSELVES FOR A 3RD PARTY MERCHANT PAYMENT. I requested a refund from the bank for a 3rd party merchant payment in August, not only did they take forever to assist me, they reversed the transaction presumably and put the funds in a “holding account” for 30 days - and guess what we are now on the 7th of November and I still haven’t received my money, FNB took it. Then my husband was hijacked at gun point and I cancelled all my cards as the hijackers had my cards as well. You will not believe this FNB then goes early in November and processes a merchant payment for the merchant on a card that I blocked, what a joke this bank is. Then I spend the entire Friday (6th of November) literally begging the FNB ***** department to reverse the transaction of over R5000 as I never gave consent for this transaction and furthermore it was done with a card that was blocked, guess what the ***** department transferred me to the dispute department and the dispute department transferred me to the ***** department. I spend hours on the phone running up my phone account and yet absolutely no one in the FNB ***** department would help me and no one reversed the ********** transaction for me. So not only did FNB not give me my refund (still not received to this day) they also took more money on behalf of the merchant. I am now at a loss of over R11000 and no service from the merchant or FNB. If anyone is reading this and wanting to open an FNB account, DONT ITS THE WORST POSSIBLE BANK IN SA THEY ASSIST IN MERCHANTS TAKING MONEY **********LY OUT OF YOUR ACCOUNT; DONT OPEN AN FNB ACCOUNT!!!!!!! I’ve lost R11000 due to FNB assisting ********** transaction and not returning my refund.