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RK
Ramachandran K

1 reviews | Active since Jan 2019

08 Mar 2019, 16:51

WORST BANK I HAVE EVER SEEN

As usual, Very BAD Experience with FNB Bank. I am writing this Review from being inside FNB Bank, Howard Centre, Pinelands, Cape Town @ 4:40 PM. Reason: All of sudden FNB Bank have blocked my FNB Bank Gold Cheque Debit card account from doing any international transactions.

Today i.e., 08-March-2019, I have visited the FNB, Howard Centre, Pinelands Branch @ around 3 PM, took a "Other Services" ticket. Then one lady by name "Nazwa Fritz" approached and gave me a Telephone and dialled a number. Then I spoke to various departments i.e., Limits, Online Secure, Online Payments over the phone but in the end NO ONE has resolved the issue. Then I sat at the Counter no 2, and they also have NO ANSWERS for my questions.

Atlast when nobody has answered my questions, I tried to reach out the same lady i.e., "Nazwa Fritz" again, she is somewhere inside the bank, and she is not interested to come out and meet me.

FYI, I have visited the Branch on February 5th 2019 on the similar issue and they had sent a mail to Limits department, but till now it hasn't got resolved.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2019, 17:00
Official
 
Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF. 

Regards,
 
Hello Peter Complaints Team 

*** (option one)

RK
Ramachandran K's update12 Mar 2019, 11:22
Reviewer Update
I don't think FNB is going to resolve this issue. Neither the Customer care has answers for this problem nor the Pinelands Branch has a solution. I was previously told that my International Limit has been disabled and asked to me to send a mail to reinstate the international limit. I did so (even though I did it couple of times in the past), expecting to get a resolution this time. For my surprise, I have got a reply that my international limit was never been disabled. Now its confirmed that nobody understood the problem and they don't have solutions for it.
RK
Ramachandran K's update12 Mar 2019, 12:15
Reviewer Update
I can't even change my account to pay as you use as it is Gold Cheque account. That option is available only from Premium account. So I have to keep paying my monthly fees that 100+ Rands..... Just see all my Previous Reviews on FNB.... I have spent money, time and in return I have got nothing.
RK
Ramachandran K's update02 Apr 2019, 15:34
Reviewer Update
When r u going to solve my problem?