Worst bank I have ever encountered

After waiting for two weeks with no feedback from the courier service that I was told would contact me to deliver my credit card, I called into the call centre and was sent from person to person and hung up on. When I finally got through to the right person after multiple calls, I was told that the card was not ready. Later that day a lady called me and said she would arrange for delivery of the card for last week. Two days later, on Thursday afternoon, I get an SMS from the courier telling me that I can collect it on Monday the 27th. I arrived at the branch, waited 20mins, to find NO CARD. On top of that, this morning I discovered 2 unauthorized debit orders that went off my account. That's now THREE debit orders I have picked up in the past 3 months AND I get charged to reverse them. Worst bank of the century, I'm closing all my accounts with them. One star is far too much to describe their service.