WORST BANK FOR CLIENT SERVICES- VERY CONFUSED!!!

To Whom it May concern

TERRIBLE SERVICE, BAD CUSTOMER SERVICE AT FNB!!! If I could give FNB a start rating right now it would be 0. I first joined FNB as I thought they were good with customers and yes, when it come to you investing your money with them. When it comes to you disputing a debit order be prepared to spend not minutes, not hours not even weeks but months for even a reply.

I submitted a dispute 29th Jan for a premium that was not supposed to come off as the contract was cancelled and they were not able to reverse it.

I then took time after speaking to around 5 consultants was told to submit a review form.

I was then told to wait 40 days. After the 40 days i called in speaking to 7 consultants no one could find my docs. The one consultant who did find it said I must wait a week more, after that week I call in with no call from FNB only to be told "PLEASE SEND THROUGH DOCS AND WAIT ANOTHER 40 DAYS"

In total over the last 3 months I have probably spoken to over 20 consultants and each time I call get given other numbers like: *** *** ***

After been a good ambassador for FNB I will be cancelling my accounts with them and telling my family and friends to do so as well- STANDARD BANK LOOKS LIKE THE WAY FORWARD!

They should change their slogan to "HOW CAN WE DIRECT YOUR CALL" as they offer no help what so ever

CHRIS ***