1 reviews | Active since Nov 2012
WORST BANK FOR BUSINESS BANKING - FNB
So FNB its a week later and no one at FNB is able to help me, after my last complaint i got an email reply and someone even bothered to pick up the phone and call me - to tell me to wait.
I was further promised a call back on Monday to confirm where things are but i still have not heard from anyone at FNB .
The CIPC registration was completed last Friday and FNB, I am told this morning, is waiting for me to send them the registration documents - how exactly does that work FNB? I pay for a service that you cannot successfully provide?
My client cannot pay me and its the 17th of the month already because although CIPC is done FNB hasn't done their bit, not surprising at all.
Your service is pathetic - i have had to write two complaints here just to get a company and bank account opened - your call center staff know nothing and from the 20 odd calls i have made in the last 4 weeks, no one can tell me exactly what is happening. They just give a vague answer to get clients off the phone.
Good Day Vasanti,
Thank you for bringing this to our attention.
We acknowledge the receipt of your complaint.
It has been routed to Business banking and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Vasanti,
Thank you for bringing this to our attention.
We acknowledge the receipt of your complaint.
It has been routed to Business banking and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
