Worst bank (FNB) to run a business account.

I have been dealing with FNB for some time now and never have had any real issues until late. I have had a business account with them for almost 3 years and recently i have requested the services of an overdraft facility and what an absolute nightmare in terms of service. I requested this over 3 weeks ago and still have not been able to finalise this due to a lack of communication from their end. Although the request has been through finance and since been appointed to a business banker, I have been stuck in this limbo status due to there being no further communication from the bank. I have had to go into a branch to get assistance even they are unable to reach the necessary person/s.

As a small business this we entrust that banks will be there to assist us in being able to grow and contribute to the economic turmoil but this is just not the case. Calls go unanswered, there is just a lack in urge to assist or deal with small business. I am at a point where i firmly believe that FNB is not the 'Helpful, Easy & Safe' bank that they claim to be.

Time to move onto another bank that will take me more seriously. If you are business looking for a bank to bank with, FNB is NOT the one.