AS
Anneke S

1 reviews | Active since Dec 2016

16 Dec 2016, 13:29

worst bank ever with lots of promises

<p>Fnb customer care employees is rude, unprofessional and unhelpful, they could not assist and dropped the phone on me twice, I am so frustrates, does not help to wait for the team leader as you are put on hold for a long time and do not get to speak to them anyway, I am disappointed in service received, </p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Dec 2016, 09:27
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply19 Dec 2016, 09:27
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)