Worst Bank ever to deal with

Express my dissatisfaction with the recent handling of my account, specifically regarding the unjust charge that was app**** despite my ongoing dispute.

On 17 September 2025, I submitted all the necessary documentation and evidence to dispute an unpaid debit. I followed the proper procedure, expecting the bank to review the information and resolve the matter. However, instead of addressing my dispute or providing any meaningful feedback, I was dismayed to find that the bank went ahead and charged my account for the very issue that was supposed to be under review.

This is not only unprofessional, but it also raises serious concerns about your bank's commitment to customer service and fair resolution processes. I have been patient, awaiting your feedback and resolution, but this unauthorized charge has left me feeling that my concerns have been completely disregarded.