GG
Gregory G

1 reviews | Active since Jul 2014

02 Aug 2016, 11:25

Worst bank ever. Im going back to capitec

<p>Simce i opened my new cheque account with FNB i have been disappointed. I had to book a emergency plane ticket last night and one of my debits bounced. FNB immediately deducts R100. I dont mind paying the R100 at least give me something in return. Like allowing the debit to go off and when i get refunded for the ticket today deduct the money. Bye bye FNB. 2 months with you guys and i have been so disappointed.Never mind the fact that it took over 2 weeks to actually get my card. Or that the card wasn't linked to my account. Same thing happened with my fiances account. So glad im going back to Capitec. The bank that actually puts customer service first</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Aug 2016, 12:03
Official

Good Day

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 983788

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)