Worst Bank ever

Very disappointed with Fnb I Have been banking with them for 10 years now, also got an insurance policy with them, and I must say that has been the worst desicion of my life after paying the insurance month after month I unfortunately had to place a claim, what a horrible experience,

After sending the smallest car full of people to come and collect 2 televisions ( had to be forced over the passengers' heads)

I have since been waiting for over 5 weeks now. They are requesting documents of products that we have in our house( not even claimed products)

And now they still dont want to give me an answer ( if they are paying or not). i have been without my stuff for over 5 weeks and have no answers from them.

I finally had to cancel my insurance, and I still have no answers. I dont know when or if I am getting my stuff back.

This is from a professional bank whos premiums are more than other providers, they dont call you they dont give feedback, if you dont call ( which doesnt help) you wont ever hear from them, this is the worst service I have ever gotten, will definitely be changing my bank.