WORST bank ever

Worst bank ever!!! I cannot express more how absolutely useless FNB's service has become over the last year. They clearly can't handle pressure of any sort. I made an payment to the department of home from the online platform the money was deducted from my account but is still not reflecting on my DHA's side. I spoke to 4 different agents today each with a different story. So don't they all work for the same bank?!? They can't reverse the transaction so that money is just floating in the air right now!?!? Their service has gone from bad to absolutely the worst!