Worst bank ever

My dad is 72 years old and my mom passed away reasently and the bank app and msg was link to my moms phone my dad wanted to change it to his phone and have access via the app, because he doent understand phone and the process that wel he went to the springs branch, 4 times they told him they did it for him after using his phone, but they never did, i finaly got time to go with my dad, the sytem was busy that day so it bomed out the first time, so they told me they canot help, but yet thete was other people in the bank that were getting helep, so it took me making a scene before they tried again, then i realised they themself did not know how tjeir own system works, after the 3rd person joind their team they were finaly able to change a phone number, so what i experianced is they do not really want to help, they do not undersrand how their system works and they wil lie to people instead of actuly hellping, wors bank in the world if could have a say in it