Worst Bank Ever - ******

Why if we are victims of ***** should we have to pay? Or if an ATM swallows a card. Or it's ******. Why should I be held liable? In May the ATM swallowed my card. It had to be cancelled. I tried to retrieve it from Standard bank. I was advised by 1 of the ppl on Secure Chat that it was better to cancel the card and order a new 1. He said if I order a new card via my app or internet banking that it won't cost a thing. So I went that route. Due to ********** activity and logging a dispute via my app. You had no choice but to cancel the card in order to submit the request, which I did. My funds were successfully reversed which I'm grateful for. But now I'm being charged R110 for a new card that I requested via the app for something that was not my fault.