WORST BANK EVER

I have never been so frustrated and disappointed by the bank i thought was innovative and the best, i have 4 unauthorised debit orders that went off my account on 25/08/2020, upon noticing this I tried reversing them on the smart banking app that the dumb programmed staff referred me to on 26/08/2020. i had multiple unskilled staff that i tried following up with regarding reversing the unauthorised deductions with and they just copied and pasted responses about 14 business days that i must wait. None of the clueless bankers that i was forced to chat with bothered to listen nor explain nor answer my questions. i was even told that physically going to the branch will help me. this innovative and smart bank keep sending me sms messages that my account is overdrawn and they have the nerve to hand me over to their collections team that miraculously failed to get in touch with me yet they have approved and authjorised unknown deductions off my account. I wll be spreading the word about the ****ty and unhelpful service i got and how your incapability put my account in a negative balance and is ruining my credit score, FNB How can we F#CK UP your life