WORST BANK EVER!

I had a bad experience with this bank, and I regret doing business with them. I opened an Easy account a few years ago, which I quickly upgraded to their Cheque account. I used it for over a year, and when I went to get a replacement card at their Canal Walk branch, a nice lady told me that as a benefit of having a Cheque account, I was entitled to a sim card with minutes, SMS, and data. That's fine, I took it and activated the sim card.

My mistake was to link their sim card number to my Google account, but I used the sim card for years before closing the account because I was fed up with their service. I went to their Zevenwacht Mall branch to close the account; it was closed, and nothing was said about the sim card; the only thing that stopped were the monthly minutes and data.

Unfortunately, I lost my phone with that sim card, so I returned to their Zevenwacht Mall branch to obtain a replacement sim card. I couldn't wait the first day because they had a waiting time of 20 - 30 minutes, so I left without getting the sim card. I returned very early today, 12/11/2022, and there was a long line. I waited for hours for just a sim card, but I eventually got it. I sat outside the branch, put the sim card in my current phone, and attempted to sim swap. The instructions were unclear, so I returned to the lady at the door, who simply told me to call the "connect number" on the pack.

I returned home and logged into my online banking, only to discover that I needed a bank card (from an account I closed more than 6 months ago) to complete the swap. I called the connect number I was given and was told that I could not sim swap the sim card unless I had an active transactional account.

I can't say I'm surprised; you see FNB employees walking up and down as if they're "that" professional, but they're not proactive in order to think ahead of the customer. Now I have to return to the branch so they can "figure out something" (as the lady said over the phone). I'm sobbing because I can't even access my emails because of this phone number. All I need is a verification code to access my Google account and the rest of my apps!

I really regret the day I walked into FNB!