WORST BANK EVER

I have never experienced such poor service from FNB than I have the last few weeks.

I was meant to receive two refunds in March for Ballet tickets and accommodation that I booked in 2020 pre-COVID, the respective companies refunded me but they refunded me to an expired Card - they both confirmed that FNB can locate the refunds and transfer the money into any account I specify.

I made contact through the secure chat on my banking App, NO ONE WOULD HELP ME. They all said it was not FNB's responsibility and I need to contact the respective companies. Then an FNB Agent advised that he would transfer me to the Credit Card Dispute department, I spoke to a lady who told me I need to email the Proof of Payments from the companies to an FNB email address and they would attend to the query.

That was on the 19th of May, I have still received NO FEEDBACK or response or advice at all.

THEN, I am debited on the 28th of May for two debit orders which I KNOW FNB received the cancellation notice for - I dispute the debit orders but I'm told I can't... SO not only have I not received my refunds from March 2021 to the total value of R1805.00 but I now am also out of pocket by R3343.00 odd for this Month...

I want answers, I want someone to contact me and sort this out. I want all my money back.