Worst Bank Ever

on the 19th of December we opened and Business Gold Bank account for our Foundation. Initially all was well until we reached the document processing stage which has been nothing short of a nightmare. To say the consultants processing the documentation are *********** and frustrating would be an understatement.

We were firstly sent the incorrect document to sign. Upon submission of the document it was only then realized it is the incorrect one and we were sent the correct document to sign and send back which we did and then document was sent back to resign again on a different section and we have done that and attached the relevant supporting documentation that was asked for.

We have been stuck on this documentation process from the 24th of December when the documents where first requested. FNB has all but muted us from the 29th of December which was the last time we received any comms back from them. The multiple attempts to try and get a status update on what is going on has failed and No response back. The consultants are only able to escalate to the maintenance team and their team lead which has proved fruitless as No feedback has been received thus far and they have went over their SLA time.

We regret ever choosing them as an option.