WORST BANK EVER

<p>After two weeks of trying to increase my loan, I am still waiting. I have lost count of the amount of times I phoned your call center. Every time I get put through to the wrong department and keep going in circles. The first call that I got from you the person assured me that the fund will be available immediately. Guess what, it did not happen. Second person that phoned me gave me this whole story why the money did not reflect yet and promised me that it will be in this Thursday. I AM STILL WAITING! This must be the worst service I've ever experienced in my entire life. Your call center is totally useless, I don't even bother phoning anymore. I thought Absa was bad, but you guys take the cake. I'm actually considering closing my accounts and going back.</p> <p>The best part of this all is that you tell me that I cannot get the amount I wanted initially, but if I go into a branch with my ID then they can?! What bull**** is this?? Why do you offer online/telephonic services if you cannot satisfy your customers? I don't want to go to a branch, we don't live in the 90's anymore.</p> <p>You're very quick to collect the money from me but when I need something from you, you just don't care. You should change your slogan from "how can we help you?" to "we don't really want to help you".</p>