Worst bank ever

<p>I have banked with FNB for nearly 30 years , and have had only ****ndous service . I am a Private Banking Client , but thats just a joke , its a hoax you get no better service and in fact its worse because you leave things to them after contacting them and then you land up having to resolve it yourself . This year when I pointed out the incompetence in the Agriculture sector the manager threatened me . When they upgraded me to Private Banking over a year ago they cancelled my Gold credit card and moved the funds to the new CC without consulting or warning me - without issueing a new card . I was on holiday and could not pay for my accomodation - to this day I still dont have a credit card but get charged service fees , I have all but given up to get this resolved . but the worst service is from the homeloan division , i purchased my property on a flexi loan basis , and have paid in in excess of R300 000-00 above the amount required , when I went to acess some of these funds I was told the facility was closed - I was neither advised or warned or given the opportuinity to withdraw the excess funds , I have now been trying to correspond with the home loand division for three weeks who either loose the documents or simply change the person you are dealing with . You cannot complain to any body as that computor generated Care address is just that a computor generated response and your complaint never go's anywhere , even the ombudsman is in bed with the banks and they wont help you much either unless you spend weeks sending resending and resending your documents . </p>