1 reviews | Active since Mar 2017

20 Jun 2017, 15:59

worst bank ever

<p>only department/s calls that gets answered & get assisted immediately is the ones for new accounts or new loans.... all the other departments to retrieve money that was debited from your account without your consent they are experiencing higher than normal call volumes or the number has changed or they offline for a hour or two..... (three Days in a row)</p> <p> </p> <p>Three debit orders deducted in one month.... getting the money back I need to wait 48 hours. for my own money.</p> <p> </p> <p>can I please get an update on my query.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jun 2017, 09:38
Official

Good Day,

Thank you for taking my call earlier.

As per our telephonic conversation a formal complaint has been logged and route to the relevant department for investigation and resolution.

Complaint reference number is ***.

Regards,

Complaints Resolution

Naomi Petersen

*** (option one)