1 reviews | Active since Jun 2017

20 Jun 2017, 11:05

Worst bank ever

<p>Why do i have to Hellopeter you your customer service don't work.<br />Firstly what am i waiting for.<br />I app**** for credit the 7th. your call center lady said withing 3 working days. i followed up again friday then you told me i have to wait 3 to 5 days. then i follow up on monday you tell me within 7 business days. then i phone the 20th you tel lme oh no you are waiting for com=nfirmation from me?<br />Please tell me you get how stupid this is.you have been the worst bank i have ever had. you don't do nothing to help me in anyway. i have to micro manage everything or you. 2weeks later still waiting.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2017, 13:07
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)