Worst bank ever

A week ago I wrote a complaint on this platform regarding e-bucks and Fnb`s poor service, to date I have had no response. So far I have received an automated response only, citing:Good day Ms. Lauretta L Julius, Complaint Reference *** assigned to eBucks Your High Priority Complaint Reference Number ***NF

Trust this email finds you well. Kindly be advised an urgent request has been sent to the relevant department for assistance, once feedback has been received, we will advise accordingly. Please accept our sincere apologies for the inconvenience you may have experienced.

Kind regards, Gabiba Da Silva I sent a follow up , and only get read replies, but nothing else. This is really the worst bank ever, Im leaving.