WORST BANK EVER

<p>Been dealing with FNB on behalf of my Dad sending emails back and forth and getting no were. It is now 14 working days letter and we have gotten no were. Complaint [REF: ********** 4_ ********** 85]</p> <p>We are now 6 days away from taking this matter to the ombudsman. </p> <p> </p> <p>I wait 3/4 day then I send a follow up email then I get a reply not answering any of the questions I have asked. </p> <p> </p> <p>I do not appreciate that I need to go back and forth and still we getting no were. FNB keeps changing their reasoning. They are robbing my Father and are looking for ways to justify it. My father took a loan in 2015 African bank paid it up to date according to a settlement quote. 2 years later FNB declares the loan was not paid up to date and the interest accumulated for the past 3 years hence my Father owed them R3215.10. My father has not received any notification from FNB for the past 2 years that his loan was not settled FNB just decided to keep quiet for the past 2 years. ***** on a whole other level!</p> <p>African bank paid them this amount again 31/12/2016 and then advised my Dad who still had his proof of payment of 2015. We sent all this documents to FNB who then said my Dad owes them R 733.92. When asking what this amount is for all they can say it is interest but when checking the “quote”, it says Initiation Fee Outstanding, Administration Fee Outstanding etc that should have been included in the weekly instalments.</p> <p>I am so fed up of going back and forth as FNB is sucking things out of there thumb. They do not even have a signed contract that my dad took this loan with them. My questions are all left unanswered and the women mailing me Jackie has the audacity to tell my dad she doesn’t see how this is a complaint.</p> <p>FNB good for nothing ******** banking!!!!!!!!!!!!</p> <p>Don’t ever take a loan or even consider banking with them</p>