Worst bank ever!

My experience with fnb has been nothing but a disappointment.. Last year sometime I called in the call centre asking to put a hold on my account until I can go into the bank to close my account due to the fact that I was pregnant and going through trauma I couldn't go out much or even sit for a long time. Nevertheless 2 weeks I log into my account which I haven't been using at all to check my balance on my vehicle finance only to get a shock of my life that my account is minus R1660 due to bank charges anyways I go into the bank to explain my situation and they laugh about it and say shame you need to pay that amount to close that account... Having two kids at this point in time who has R1660 laying around.. I manage to get the money but I find it so ridiculous and inconsiderate that I have to pay for something I didn't even use... Im glad I changed banks when i did.