Worst bank ever

I am writing to formally lodge a complaint regarding their FNB Easy Account in my name and the unresolved disappearance of my E-Wallet funds,sometime last year I received an ewallet and was struggling to take it out and was informed to upgrade to an easy account, which i did then, I visited an FNB branch solely to query the E-Wallet issue and this easy zero account. I made it very clear to the consultant assisting me that:

I am a student

I do not bank with FNB nor have any desire to use FNB, I only upgrade to easy zero for this ewallet cash.

I only receive E-Wallets occasionally

I had no intention of opening or maintaining a bank account with FNB

Despite this, the consultant insisted that I get an FNB Easy Account, issued me with a card, and proceeded with the account opening process, saying it would be easier. I believe this was done to benefit the employee rather than to assist me, as I explicitly stated that I did not want or need an FNB account. Subsequently, I received an E-Wallet. When I attempted to withdraw R200, I was informed that only R85 was available. I contacted FNB using my friend's phone as they have the FNB app and I was informed no one can assist me nor clearly explain what happened to the R120, which has left me stranded without transport money and unable to get home. To make matters worse, I was told that to resolve this issue I must either: Return to the branch, or Use a banking app that I never requested nor wanted .This situation is unacceptable. I never requested this account,but she informed me it would be easier, and now I am being inconvenienced and financially prejudiced because of it.