CE
Claudio E

1 reviews | Active since Feb 2010

13 Dec 2016, 23:43

Worst bank ever !!!!

<p>My debit and credit cards both have the Private Banking stamp on it but the service received from FNB is beyond *******. First I had issues getting a bond with FNB, I got a bond with another institution. I paid off all my FNB accounts with some of that money. Now the credit department will cannot provide me with any further credit facilities. The answer I get is system said NO. I am so gatvol of FNB im going to close my account. You have no regard for your clients (who have never missed a payment since the account was opened with you), clean credit report and a so called Private Banker who is never available. 1 telephone to 2 other banks and Im sorted. You guys are really the worst, whats the point of having the app when your service sucks?</p> <p>Soon to be ex FNB customer!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Dec 2016, 10:52
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)