Worst Bank ever

FNB Loans Department

The Worst service Ever

I have app**** for a personal loan through FNB to fund an emergency expense I got approved for it, signed my pre agreement and Debi-check mandate. I then got told that my loan was declined after doing the above.

I proceeded to provide a complaint as they told me it's due to affordability (which I don't believe because how they can determine whether I can afford it or not is beyond me). I read through the pre-agreement and I have not broken any of the clauses stated in the contract.

What makes matters worse is now that I follow up with regards to the complaint I was told that it was not assigned to anyone and I am being sent from department to department with no answer

And the worst part is that I am a private client with FNB. It is the worst relationship bank in SA and I am moving to another bank with immediate effect

They think that people are oblivious to legislation and the NCA but I have already written to the ombudsman to take this further

So to FNB, You won't be seeing the R700 plus bank charges I have been paying to you again and you have lost a customer