Worst bank ever

<p>yesterday I phoned through to Fnb to arrange that I transfer the money to my credit card rather than have a debit order go off. the man assured me that would be fine and no debit order would go off. to my dismay this morning it had gone off. when I contacted them the lady I spoke to ( who was very rude) told me there is nothing she can do, that I must phone back tomorrow or email them. I then asked her to put me through to someone who can help and she insisted that there was no one to help after arguing for a few minutes she hung up on me without even giving me a reference number or any help. I am very disappointed and I don't know who is going to cover the money that this has now cost me ! </p>