Worst bank ever!

My account was placed on hold due to suspected *****. In turn my fiancé's African Bank account was placed on hold since I made an payment to her. FNB has contacted African Bank to place her account on hold when my account was placed on hold.

My account has now been taken off of hold as I can make payments and purchase airtime. My client and I have come to an agreement and out dispute was solved.

However my fiancé's account is still on hold. How do we go about removing the hold on her account.

I have contacted African Bank and they have said that since FNB was the one who contacted them to place the account on hold, they can not assist unlesss FNB contacts them to take the account off hold. Please note that FNB was the one who took it upon themselves to place a hold on my fiancé's account. According to my client he did not ask FNB to block my fiancé's account.

I have tried to contact the ***** line but gets put on hold for 30 + minutes and still no assistance.

The Parow Centre branch manager was really helpful when I went in to the branch to hear what I had to do to have her account unblocked. She tried to out us through to the transactional ***** investigator Bongani Ndeme but after being put through 10+ times we could not get through. We also spoke to someonw named Hadiyo Miya who took down our message and said they would give it to Bongani Ndeme to call us back but up until today and even an email later, there is no response.