Worst bank ever

I Logged a con case with forensic department on the 12th of January 2024 in the hopes that i would be assisted to recover my R25, 000 from an external bank but the assigned investigator (Boitumelo Mogane) at FNB has done nothing about the matter to date, doesn't respond to emails or even return calls. I have left several call back requests with the forensics department, i even made an effort to get assistance from the forensics Team leader Samantha Malgas but not a single care in site. The worst part is that the external Bank (Capitec) has secured the funds safely for the past 3 months to date. I've even provided Police station Case number, an Affidavit stating what transpired,a proof of payment & the receiver's account info.. I even filed a reversal request form within the branch but help with that either. Had it been that FNB cared about their clients as much as they care about over charging us, this whole issue would've been resolved by now. The level of poor service is not getting any better