DR
Denise R

1 reviews | Active since Oct 2018

09 Oct 2018, 10:44

Worst Bank Ever

I recently have had my card cloned, with a withdrawal amounting to R2 300. I was not aware of this transaction because it was under R100. the amount was being withdrawn was R50 at a time.

45 transaction of R50 later did I become aware of this ********** activity on my account.

What **** is that we don't get a sms if your transaction is under R100. I am not using FNB money and asking for the sms. it is my money. With Standard Bank , even you use R5 from your account you get a sms.

Disgusted and moving my account to another bank.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Oct 2018, 12:01
Official

Good Day Denise,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***