CS
Cait S

1 reviews | Active since May 2018

17 Jan 2025, 11:43

Worst bank ever

I would give zero stars if I could. A complaint was raised last week Friday. I have spent plenty on airtime trying to call to get it resolved as no one bothers to call me, only to be told they are looking into it and will call back. Not one call back?! There is still no resolution. I was promised it would be resolved same day as it was a simple request. It's now 7 days later. As mentioned in my initial complaint, my number is incorrect on the system. They should contact me on ***. I have sent several emails with this information. Still not one phone call or even a response to my emails. This is the most pathetic service I have ever received

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Replies (2)
CS
Cait S's update17 Jan 2025, 12:59
Reviewer Update
I don't trust I will receive feedback as it's already been a week with the previous complaint. I expect a call before close of business
CS
Cait S's update20 Jan 2025, 14:28
Reviewer Update
Still no response, I expected as much