Worst bank ever

Banking with FNB has been an extremely frustrating experience. The level of customer service is severely lacking, and it seems as though they have little regard for their clients. In February 2025, my husband's account was cloned, and despite repeated promises from FNB to reimburse the ****** funds within two weeks, we have yet to receive any money back. It has now been several months without resolution.

Additionally, when my husband opened a new account, it encountered an IT-related issue. Instead of resolving the problem, FNB froze the account. Despite numerous calls and emails over several weeks, we've received no meaningful response. While one employee has made an effort to assist us, even her follow-up emails to the IT department have been ignored.

This entire experience has revealed a troubling level of incompetence and indifference among FNB staff. Based on our experience, I would strongly advise against opening an account with them.