Worst bank ever

Worst costumer services. they where supposed to updated my information on the system months ago but because of them i am unable to qualify for finance.

months ago i send all the document to FNB as they requested i received confirmation that all was fine. 3 weeks ago i called them they said all is fine they dont see any issues. so i sold me vehicle as i wanted to buy an new one now i am struggling to get finance because fnb is negligent. if anyone knows where i could sort this issue out to get my score updated correctly please let me know.