1 reviews | Active since Mar 2011
Worst Bank, even worse Customer Service
<p>I can kick myself for having stuck it out with this horrible bank for this long.</p> <p>Worst bank in the whole world. The only positive about this bank is probably the ebucks.</p> <p>I app**** for a credit card last year. I was made to believe the credit card would be delivered with my new cheque card replacing the one that was swallowed by an ATM a few weeks ago. It wasn't. I got a call though last week Thursday telling me my card would be delivered Friday to FNB at Lephalale Mall. Saturday I queued for my card. Guess what? Card not there. When the lady phoned card division they told me there were issues with the courier service. An urgent call was logged to have my card delivered urgently to my address. It's already Tuesday and still nothing. I transferred money onto that card a while ago and have been unable to access it because of the most *********** bunch of people who have the nerve to call themselves a bank. The same people we trust with our money. What a bunch of idiots we are for trusting idiots. I'm officially done.</p>
Good day Ms. claudstig
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. claudstig
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
