WORST BANK

My card was ********ly debited and I disputed the amount via app, my card was cancelled and I was charged R120 for card replacement hence my card was with me I did not lost it. Today I am getting a response that says I did not submit necessary documents. WHERE AM I GOING TO GET DOCUMENTS FOR SOMETHING THAT I KNOW NOTHING ABOUT? All I want to do is to cancel this account and move to a bank where they will take care of my money and have a courtesy to liaise with me on my dispute before finalizing with their assumptions