Worst bank

Thisyeat I had the absolute worst experience with fnb.

From struggling to get staff to upgrade my account to issues with getting my ID.

I requested a branch visit for my ID at the beginning of the year. No one contacted me to confirm.

Then I get a call a few months later and I'm told I can come in. When I tried to call back because I had a fever no one in fnb could tell me who to contact. How **** is this?

Then I message your consultants in app and they tell me the process to book on the fnb app.,just so I get shown away at the branch.

This is the last straw. I will be canceling my accounts with you in the new year. It does not matter how great you product offering is if I can't access it due to bad service. The service I receive is not worth the rates you charge.

You should be embarrassed tha your service has declined so much over the last view years.