Worst bank by far - How can we scr** you over!

I am still waiting for a resolution or a call or something. Don't send automated generated emails to customers on Hellopeter too look good. Your service sucks.

Think I had it with FNB, your service is pathetic, none existent. Your service sucks, and I will make sure that I spread the word.

I initially submitted a query on your website about a change in interest rate on my home loan. Within about 24 hours i received a reply that I should call your call centre in order for me to request this quote blah blah blah.

I called your call centre and held on the line for more than 30 mins to get through to a consultant. What a friendly young lady, but friendly does not pay the bills. I was told by this lady that she cannot assist me unfortunately and another consultant will be able to assist me, she cant transfer me to the other consultant, she will have to log a call for this and I should be called within 24/48 hours. Up until today I am waiting for that call. Nothing , Niks, F*k*OL call. I logged another query on the home loan account, one would assume that thats why they developed that functionality, only to receive an email from one stupid consultant addressing a miss Jolene, how the hell do you get it wrong, if this was directly logged within my banking logins? How?

They reply with the same stupid answer that I need to call the call centre to request my query. I am not illiterate and dont need to be told the same sh*it 10 times. I would not be logging the same K*K if i was assisted in the first place.

Get your sh*t together and sort out the request and stop closing enquiries/queries that was logged with yall. Yall are quick to run to credit bureau's etc but cant assist with other nonsense. Try and miss a f*cken payment on your home loan account and see how quick you call, maybe that is the only way you will assist, get your brains out of your as**es and sort out my stuff.