Worst bank by far

So much for being a Premier acc holder. Fnb's customer service is deteriorating by the day. Secure chat has not been working for weeks now. One ends up being 500th or 400th etc in a queue that doesn't not end. And after hours of waiting for a response on requests you are disconnected. I'm sitting in an FNB branch now trying to follow up on a debit order dispute I logged. I was put on the line by one of the friendly staff here. I've been on hold for more than 40 minutes already. I can't believe this is the kind of service we pay for. I really think it's time for me to cut my losses. You are the worst bank