Worst bank by far!

First off I dont bank with FNB. My father inlaw used to. So this frustration with them started after my father inlaw passed away. We went to the bank the day after he passed away to make sure he had a funeral plan with them. The man at FNB told my husband that yes indeed he had a funeral cover. He told my husband that we can go ahead with the funeral arangements beacause as soon as they receive the death certificate they will pay out R50 000 into my husbands acc. He even told my husband to bring in his banking details. We went to Martins funeral home and started the arangements. Got the death certificate from them and a day before the money to Martins had to paid they told us that. Sorry but it wont pay out. Because he died 13 DAYS before the time for natural causes are up. The guy said sorry with a grin on his face. I also need to mention my husband went there again 2 days before the first time. So 2 times he was there they did not tell him it wont pay out. 3rd time 2 days before the funeral they tell us. We had to borrow money from alot of people to pay for the funeral we were told we were covered for! Makes me sick thinking of it again. So we went to FNB Westonaria again after my husband was made owner of my father inlaws estate so they can pay out the money that was in his acc. They told my husband 14 days and my husband had to open a checque acc there. They delivered the checque book yesterday. So when my husband went there today to take out the money so we can pay back the R24 000 for the funeral we loaned the told us my husband needs to go with my father inlaws details again! They told us they will put the money into the checque acc the same day. Then an hour ago they phone him and tell him another 21 days. Westonaria branch is so incompitent! No one there has an idea whats going on ! So Im asking you my husband is now according to the high court of south africa the owner of his fathers estate but has to wait another 21 days again for the money. So what we are going to do now is. If we do not get a response and get this resolved asap we wil for the remaining of the 21 days tell our story on face book to stop as many people as possible from getting fnb funeral plan and changing their banks so that their loved ones are not left in the mess we are now!